WHAT IS COVERED BY THE WARRANTY?
Manufacturing defects in materials and workmanship are covered, notwithstanding age. If there is a defect in the materials or workmanship we will repair the Holdland product at our discretion.
*If your product arrived defective from Holdland please contact us at firstname.lastname@example.org Holdland is not responsible for any shipping damage caused by carriers.
Please contact FedEx or your local post office (refer to your tracking number to determine which delivery service to contact). Or if you purchased Route insurance, refer to your Route email confirmation with instructions on filing a claim.
WHAT IS NOT COVERED BY THE WARRANTY?
Damages not covered are those resulting from abuse, normal wear and tear, cosmetic issues that do not affect the functionality of the bag, and accidental damage. Any damage to or loss of contents of a bag, loss of use, loss of time, or similar expenses are not covered. Unless a product is designed and stated to be machine washable, use of washing machines can result in damage not covered by our warranty. Dryers are never recommended and damage will not be covered under the warranty.
Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your bag, it will eventually begin to show age and wear. Usual wear and tear not covered by the lifetime warranty includes changes in color, abrasions, and general breakdown of materials over time. Some examples of common wear and tear include color fading from sun exposure, worn elastic, and fabric wear, especially in high wear areas such as corners, reflective binding, worn velcro, and worn shoulder or back padding. Some examples of accidental damage are rips or cuts in fabric, as well as damage arising from airline abuse.
Tampering with the Holdland Iris, removal of any parts will void any and all warranty. If you think your product is defected, please reach out to our service team at email@example.com. Once the product has been evaluated and confirmed defected and covered by warranty, Holdland would send the customer a replacement.
Holdland does not claim the Iris to be indestructible. Although titanium is corrosion-resistant and very strong, marks of use will begin to show overtime.